State Farm® Insurance Agent Steve Cronin

"I switched to these folks for my auto insurance. Got better rates, coverage and service than my previous agent whom I'd been with for basically 30 years."

"Great folks! Very helpful and kind!"

"Oh hell no! State Farm and it's representatives would literally urinate in your wine and then wonder why you don't compliment the vintage. In auto and home, they are not there for you. Their own employee told me when I called about my parked car getting hit that I would be better off dealing with the other party's insurance company because with State Farm I would have to wait months for resolution. It was true. The other person was at fault and they handled everything within 2 weeks. With State Farm, I've had a home claim that has left me without a third of my home for 9 months and all Steve Cronin can do is defend the "process". Avoid at all costs!!"

"Had no problems with our last claim years ago, but I filed a claim today. They sent the wrong contact information to towing and collision, despite telling me they sent the right ones. The claims phone number had an AI agent that would randomly stop talking, go completely quiet and not let me get any further/talk to a real person. The complaints department hung up on me after introducing themselves, didn't even get to speak. I got the online agent to schedule a phone callback from the claims, and when they called they made up information about me with someone else's name.

Whatever AI systems state farm is using are incredibly BROKEN and everyone I talked to seemed apathetic about it. Stay away."

"I have worked with Steve's group for many many years and they are always helpful and ready to answer any questions you have. I trust them with a number of my insurance needs. You can be secure in the fact they will all do their best job for you."

"Low rates good customer service will call you if any issue come up with rates or changes i recommend if you need low rates"

"Steve and the entire office have been great to do business with. Definitely recommend this agency."

"We’ve had a great experience with Steve, from car insurance to life insurance he’s guided us along the way."

"Transitioning from old insurance company to new was a breeze with the help of Brandi. While I just started with them it has been wonderful so far!"

"Braquel and the team at State Farm Insurance Agency-Steve Cronin in Littleton were swift to answer the call when my husband and I felt the need to review our property insurance from its first iteration to ensure that we would receive the proper coverage in the event of an emergency."

"This agency, is actually quite amazing! They are a smaller office which we love. You call and you get someone in the office! They call you back immediately and I hope they continue to keep up this great customer service. A++"

"Very easy to transition my car insurance to State Farm! Braquel was wonderful to talk to, and explained policies and answered my questions thoroughly."

"Brandi was great to work with on my insurance needs. She was very efficient and quick to respond. I would highly recommend this agency if you are looking for the best customer service."

"Very satisfied with this office. My rate is reasonable & reduced for safe driving. They just called to let me know my payment was declined. I lost my card & forgot to designate a different default card. The rep (suddenly forgetting her name) volunteered to take my payment over the phone & go into my account (with my texted approval) & change the default card for me. To me that is just excellent service!"

"Love that they are always prompt to answer the phone – helpful and knowledgeable. Thank you."

"Steve is the best!"

"Braquel went above and beyond, providing high and low-end quotes for several different vehicles we were looking at purchasing. Her extra effort earned our business for this office."

"Everyone is super helpful and kind. The process was easy and reliable."

"All State is an amazing place to get all your Insurance needs met. My agent is Braquel Reed she's absolutely wonderful to work with. Braquel explained everything I needed to know in great detail, and was extremely patient with me. I would recommend State Farm to anybody that is looking for Insurance."

"Great and affordable insurance with attentive customer service. Would recommend! I needed roadside assistance and it worked without a hitch."

"I’ve worked with Steve and his team for years with the many different policies. They are very responsive and would recommend them for all policies!"

"Braquel is a true professional agent. They are knowledgeable, responsive, and take the time to answer all my questions thoroughly. I've been with them for years, and they always make sure my policy keeps pace with my life changes. I highly recommend Steve and his team for a great rate and even better service. I wish they didn’t moved from Union Stations, however you can always give them a ring and they will take care of all your coverages."

"We’ve have been with Steve for more than 2 decades, and Braquel has consistently provided excellent service. They are always quick to respond to my questions and proactively review my policies to ensure I have the best coverage and rates. It's truly priceless knowing I have a dependable insurance team whom looks out for my best interest."

"This has been the most frustrating experience I’ve had with any insurance agency.

Steve Cronin’s office increased my premium by 31.8% year-over-year—with no added benefits and no clear explanation. Worse, I was never notified in advance about this significant hike.

When I inquired, I was given a list of vague excuses and told to blame State Farm, rather than being offered a clear, accountable answer. The agency appears to take no ownership of the policies they sell or the service they provide.

After challenging the increase and choosing not to move forward, I’m now being harassed and threatened with collections for $70.22—an “auto-renewed” policy with "updated terms". I explained that I never received any renewal notice with the new rate, nor their "updated terms". Their response was to cite a changes in their cancellation policy—one I was never made aware of.

I requested evidence that the renewal document was sent directly to me. However, based on Steve Cronin’s own documentation, the materials were mistakenly sent to my mortgage company instead.

The entire experience feels misleading, disorganized, and opportunistic. I cannot recommend this agency based on how they’ve handled what should have been a simple, transparent process.

UPDATE: Multiple representatives from Steve Cronin’s agency have acknowledged over email that there was a processing error related to the policy renewal. However, despite these admissions, the agency continues to pursue payment and has threatened to send the $70.22 balance to collections. This is on a policy they hiked by 31.8% year-over-year."

"Littleton has the best team ever, Raquel is fantastic!
Any time that have needed help or just needed her to clarify policies she has been the most helpful."